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28 Day Hassle Free Returns

If you are not completely satisfied with your purchase from Shades of Time, we are happy to provide a full refund or exchange within 28 days assuming that the goods are in a perfect and saleable condition with original product packaging and instructions where appropriate (Please note that due to hygiene reasons we are unable to refund or exchange earrings).

Cash refunds are not applicable for Sale or Clearance items. A credit note will be issued instead.

  Print a returns from

How to return your item

  1. To receive a full refund or to arrange an exchange please print and fill out a returns form.
    Please email [email protected] if you require assistance.

  2. Return the goods to the address below (no stamp required):
    Shades of Time Returns
    Freepost Licence 782
    45A King Street
    St Helier
    Jersey Post
    JE1 1AF

  3. Please include your returns form with your return.

  4. Once we receive your return we will refund your order. Please allow up to 20 days for us to process your return.

The parcel and its contents are your responsibility until they are received at our distribution centre.

Please note, we cannot refund any shipping on orders nor any shipping charges on returned goods.

Shades of Time is not responsible for returned goods being lost or damaged in transit.